Refund & Cancellation Policy

1. 30-day money-back guarantee

If VentaIQ is not right for you, ask for a refund within 30 days of your first plan payment and we refund every payment made so far in full, monthly or yearly. This applies once per business. After 30 days there are no refunds on cancellation (section 3).

2. Subscriptions

• Paid plans are billed in advance, monthly or yearly, in Indian Rupees (INR) plus GST.
• A subscription renews automatically at the end of each billing period until you cancel it. We remind workspace admins before a renewal is charged.
• Payments are processed securely by Razorpay. We do not store your card details.

3. Cancelling your plan

• The workspace owner can cancel at any time from the web dashboard (Settings → Plan & Billing → Cancel plan).
• Cancellation stops the next renewal straight away. Your plan stays active until the end of the month or year you have already paid for, and you will not be charged again.
• Changed your mind? Press Resume plan before the paid period ends; nothing extra is charged.
• After the paid period ends, the workspace moves to a limited state. You can export or delete your data as described in our Data Deletion page.

4. Refunds

We give money back when:

• you ask within 30 days of your first payment, under the money-back guarantee (section 1);
• you were charged twice for the same period, or charged after you cancelled — this is refunded automatically, no request needed;
• you upgrade to a bigger plan — the unused days of your old plan are refunded automatically.

Apart from these cases, payments for a billing period that has already started are not refunded, including for unused days or seats. If the Service was unavailable for a long time because of a fault on our side, write to us and we will review a fair credit or refund.

5. How to ask for a refund

Within the first 30 days the workspace owner opens Settings → Plan & Billing and presses Cancel and get a full refund. The request and its status show on the same page. We decide within 2 working days; once approved, the money goes back to the card or UPI you paid with within 5–7 working days (your bank may take a few more days to show it), the plan stops and the workspace locks.

6. Contact

STONE EXPERT (VentaIQ)
Khasra No 458, 241/10, Makrana Road, Khatoli, Kalidungri, Kishangarh, Ajmer, Rajasthan 305801, India
Billing: billing@ventaiq.si · Support: support@ventaiq.si · All contact details