Privacy Policy

1. Who we are

VentaIQ is an AI-assisted CRM for sales teams. It helps organizations manage WhatsApp and other messaging conversations, leads, tasks, products, and related sales workflows.

For privacy questions, contact us at privacy@ventaiq.in.

2. Information we collect

Depending on how you use the Service, we may collect:

• Account information — name, email, phone number, role, organization details, and authentication credentials.
• Business & CRM data — leads, customers, notes, tasks, products, catalogues, pipeline stages, and similar records you or your team enter.
• Messaging content — messages, media, labels, and conversation metadata from channels you connect (for example WhatsApp Business / messaging providers).
• Call-related data (mobile) — if you enable call-recording features, we may process call metadata and audio files you import or auto-upload, and match them to leads or chats. Recordings used as internal notes are not sent to customers unless you explicitly choose to share them.
• Device & usage data — app version, device type, approximate diagnostics, crash logs, and IP address needed to operate and secure the Service.
• Permissions you grant — on mobile, permissions such as notifications, microphone, camera, media/files, phone state, or call log only when needed for features you enable (for example attaching media or importing call recordings).

3. How we use information

We use information to:

• Provide, maintain, and improve the CRM and messaging features
• Power AI-assisted replies, summaries, lead intelligence, and related tools
• Authenticate users, enforce roles, and secure accounts
• Send product notifications, reminders, and service communications
• Provide customer support and investigate abuse or security issues
• Comply with legal obligations

4. Sharing of information

We do not sell your personal information. We may share data with:

• Service providers — hosting, storage, email, analytics, and AI processing vendors who process data on our instructions
• Messaging / channel providers — such as WhatsApp or related APIs you connect, as needed to send and receive messages
• Your organization — administrators and authorized teammates in your workspace can access CRM and conversation data according to their roles
• Legal authorities — when required by law or to protect rights, safety, and security

5. Data retention

We retain account and CRM data for as long as your organization uses the Service, and for a reasonable period afterward if needed for backups, disputes, security, or legal compliance. You or your organization admin may request deletion of workspace data subject to technical and legal limits.

6. Security

We use industry-standard measures such as encryption in transit, access controls, and authenticated APIs. No method of transmission or storage is 100% secure; please use strong passwords and limit access within your organization.

7. Your choices and rights

Depending on applicable law, you may request to:

• Access or update account profile information
• Export or delete certain CRM records (via product features or by contacting us)
• Revoke mobile permissions in your device settings
• Disable optional features such as auto-upload of call recordings

Organization admins control teammate access and connected channels. Contact privacy@ventaiq.in for privacy requests.

8. Children

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

9. International processing

Data may be processed and stored in India and/or other countries where we or our providers operate. By using the Service, you understand that your information may be transferred to those locations.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use of the Service after changes means you accept the updated policy.

11. Contact

VentaIQ — Privacy inquiries
Email: privacy@ventaiq.in